YOUR RESERVATION / YOUR PLANSCancellation Policy
Cancellation Policy
When plans change.
Review cancellation notice periods, payment authorizations and the details that apply when your travel plans change.
THE POLICY AT A GLANCEClear details.
Clear details.
Considered travel.
Special event bookings require 14-day notice. Review the full terms below.
Cancellation requests.
Cancellations must be made within the required notice period to avoid full charges. Written notice is required in accordance with the cancellation policy.
Include your booking reference, reservation name, travel date and pickup details when you contact our team.
Email a cancellation request ↗Know your notice period.
CHOOSE YOUR VEHICLE CATEGORY
REQUIRED NOTICE24 hours
Cancel at least 24 hours before scheduled pickup. Late cancellations are charged 100% of the booking amount.
Compare all vehicle notice periods +
| Vehicle category | Cancellation notice | Late cancellation |
|---|---|---|
| Sedans & luxury sedans | At least 24 hours before scheduled pickup | 100% of the booking amount |
| SUVs | At least 24 hours before scheduled pickup | 100% of the booking amount |
| Mercedes Sprinters & luxury vans | At least 72 hours before scheduled service | Full charge |
| Mini buses | At least 7 days in advance | Full charge |
| Motor coaches | At least 7 days in advance | Full charge, including deposits |
DEPOSITS & SPECIAL EVENTSSecuring your reservation.+
- A 50% non-refundable deposit is due within 24 hours of signing the agreement.
- Final payment is due at least 7 days before the reservation date.
- If proper notice is not given, the deposit and any payments are non-refundable.
- A reservation is confirmed once the deposit is received.
Special event bookings
Events such as weddings, concerts and sports events require 14-day cancellation notice. A 50% deposit is required to secure the reservation. The deposit is non-refundable if cancellation is within the 14-day window.
PRE-AUTHORIZATION & FINAL BILLINGYour payment method.+
A valid credit card is required on file. Thirty days before scheduled service, a pre-authorization hold is requested through Stripe for the estimated reservation total plus an additional 25% buffer.
This authorization verifies available funds and covers potential variable charges. The buffer may cover additional wait time, extended service hours, extra stops or route changes, parking, tolls, airport or venue fees, client-requested modifications and other incidental charges permitted by the service terms.
If the required pre-authorization cannot be obtained, the reservation may be cancelled before service.
Authorization & delayed capture
Funds are authorized before service. The final amount is captured only after service completion, when the final trip total is calculated. Stripe and the issuing bank determine authorization approval and release timing.
After your journey
The final charge reflects services rendered and approved additional fees or incidentals. It may appear within 48–72 business hours after trip completion, depending on the bank. A detailed receipt is emailed once billing is complete.
The authorized amount may differ from the final charge. Authorization holds are temporary, are not completed charges and may appear as pending until settled. The final settled charge is billed.
Customer consent
Providing payment information and confirming a reservation authorizes the pre-authorization hold, final capture after service and billing adjustments for actual service usage as described in the reservation confirmation and service agreement. Supporting documentation may include authorization holds, final billing and itemized charges.
PICKUP & WAITINGWait time & no-shows.+
Airport transfers
Domestic flights include a 25-minute grace period. International flights include a 45-minute grace period. Waiting charges apply after the grace period.
Point-to-point & hourly services
A 15-minute grace period applies. Waiting charges apply after the grace period.
Rate to confirm from a clearer copy
The per-15-minute waiting rate is not sufficiently legible in the supplied screenshot.
No-shows
No-shows are charged the full booking amount. Clients must contact the team in advance to avoid additional charges.
PASSENGER RESPONSIBILITIESSafe, respectful travel.+
Alcohol & illegal substances
Alcohol is allowed only for passengers aged 21 and older. Illegal substances are strictly prohibited. Service will be cancelled immediately with no refund and possible legal action. Smoking is not allowed in any vehicle.
Damage to vehicles
The client is responsible for damage caused by passengers. This includes spills or stains requiring special cleaning; burns, tears or physical damage to the interior or exterior; and loss of revenue while the vehicle is out of service. Additional fees may apply based on the damage.
Minimum damage / special-cleaning charge
The minimum dollar amount requires a clearer copy of the supplied screenshot.
Force majeure
The company is not liable for service interruptions or cancellations caused by events beyond its control, including weather conditions, natural disasters, terrorism, government restrictions or mechanical failures. Reasonable efforts will be made to reschedule or refund, where applicable.
Indemnification
By booking, you agree to indemnify and hold harmless Dallas Limo and Black Car from claims or damages arising from your use of the services, policy violations or damage caused by you or your party.
REFUND POLICYApproved refunds.+
Approved refunds will be processed within 3–7 business days. No refunds apply to motor coaches, mini buses or special events where cancellation is within the applicable window.
For a question about your specific booking, contact the team with your reservation details.
Need to discuss your booking?
Speak with our Dallas team about a cancellation or the terms applicable to your reservation.